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Our pledge to you...

We're setting out our customer care pledge so that you can be clear about the quality of service you can expect when you're in touch with us.

We will make sure you get polite, friendly, high quality services and clear, timely information that meets your needs. 

Also, as a member of the Pall-Ex network, we commit to work in partnership with our fellow members to ensure we sustain the highest standard of service possible for all stakeholders.

Collaboration is key to our success, membership of the network is about working together to achieve for our customers what we cannot achieve on our own.

We will operate in-line with Pall-Ex's values:

  • Honesty
  • Mutually beneficial relationships
  • Sustainability
  • Commitment
  • Innovation
  • Transparency

We pride ourselves on being part of a cohesive and mutually supportive organisation with a culture of team work which is cherished by all stakeholders within the Mars-Jones and Pall-Ex family.